• Your ticket purchase constitutes a personal, revocable license and, at all times, remains the property of the event organizer.
• Your ticket(s) are sold by the event organizer directly to you the consumer. Any tickets purchased by businesses or traders in breach of the terms and conditions of ticket sale may be cancelled. By accepting these terms and conditions you confirm that you are a consumer.
• Age Limit: Children 3 years old or older require a ticket.
  Age 2 or under are admitted free provided they sit on a parent or guardian’s lap.
  Free attendance will not be adapted if extra seats are needed.
• The door and show times are subject to change.
• Please purchase tickets from the official ticket agencies stated on the official page.
• Tickets purchased through channels other than official sales routes (such as individual sales, auction sites, ticket shops, etc.) are not guaranteed to be valid.
• Transferring tickets to third parties is prohibited. Reselling for profit and listing on auctions is also prohibited.
• Purchase Limit: 6 per transaction per show
• Reserved Seat Only.
• View from some seats may be obstructed.
• Please note that some seats may require you to be seated during the show.
• If you purchase multiple tickets, please be aware that the seats or standing positions for accompanying individuals may not be adjacent.
• Cancellations, changes, and refunds after ticket purchase due to customer circumstances are not permitted.
• If you require a wheelchair, you must use the designated wheelchair area for safety reasons. If you wish to attend in a wheelchair, please purchase S-seats. Accompanying individuals are limited to one person. The accompanying person will also require a ticket. Please note that space is limited. If you plan to attend in a wheelchair, please contact the Ed Sheeran Japan Tour Office 〈https://supportform.jp/edsheeran〉after purchasing your ticket.
• ＜TOKYO＞
  ※There is no cloakroom available at the venue. Also, the number of lockers inside the venue is limited. Please use the coin lockers outside the venue before arriving. Note that the payment method for the lockers inside the venue is limited to transportation IC cards (such as Suica, PASMO, etc.).
• ＜OSAKA＞
  ※There is no cloakroom available at the venue. Also, the number of lockers inside the venue is limited. Please use the coin lockers outside the venue before arriving. Note that the payment method for the lockers inside the venue is limited to cash.
• Bag inspections will be conducted upon entry. If you cannot cooperate with the inspection, you may be denied entry. Please be aware of this in advance.
• Bringing cans and glass bottle is not allowed. We do not provide alternative containers, so please dispose of them at the entrance. You may bring plastic bottles (up to 1,000ml) , but throwing them or any similar actions within the viewing area and towards the stage are strictly prohibited.
• Items deemed dangerous or causing inconvenience to other customers are strictly prohibited.
• Pets are not allowed to accompany you into the venue. However, guide dogs and other assistance dogs are permitted. If you plan to attend with an assistance dog, please contact the Ed Sheeran Japan Tour Office〈https://supportform.jp/edsheeran〉 in advance for smooth guidance.
• For any conflicts or disputes between customers within or outside the venue, please resolve them peacefully amongst yourselves.
• Persons in a state of excessive alcohol consumption, engaging in behavior that causes inconvenience to other customers, or refusing to follow staff instructions may be asked to leave. No refunds will be provided in such cases.
• Please follow the instructions of the staff inside the venue. The performers, organizers, and venue will not be held responsible for any accidents, injuries, or incidents resulting from failure to comply with staff instructions.
• Please refrain from throwing objects onto the stage or rushing towards the stage, as it poses a safety risk. Viewing outside of your designated seat or area during the performance is strictly prohibited.
• We kindly ask you to use public transportation.
• After the performance, please follow the guidance of the staff for exit instructions.
• In the event of a cancellation, we will not compensate for travel expenses, accommodation fees, etc. (including cancellation fees) to the venue.
• We are holding this event with the cooperation and understanding of the local residents and facility. We appreciate your cooperation.

3   In order for tickets to be valid, on arrival at the show the lead booker must be able to provide all of the following items alongside their ticket(s):

i) Photo ID (Driving license, passport)
ii) Booking confirmation email

4   Your ticket purchase constitutes a personal, revocable license and, at all times, remains the property of the promoters.

5   Your ticket/s are sold by the promoters directly to you the consumer.  Any tickets purchased by businesses or traders in breach of the terms and conditions of ticket sale will be cancelled. By accepting these terms and conditions you confirm that you are a consumer.

6   Your ticket/s will IMMEDIATELY BECOME INVALID if resold OR OFFERED FOR SALE unless the sale is through the official ticket agent fan to fan exchange.  Tickets sold via third parties and other unauthorized outlets, including online auction sites, are not valid for admission. The resale of a ticket renders it invalid and may lead to refusal of entry.

7   Ticket sales are limited to a maximum of 6 per transaction.

8   Only tickets purchased through approved ticket agents are valid for admission.  The venue reserves the right to refuse admission.

Mobile Ticketing & Entry Process

• The tickets for this performance will be available only through the smartphone app “AnyPASS”(electronic tickets) at https://anypass.jp/.
• To receive the tickets and enter the venue on the day of the performance, you will need a smartphone compatible with the “AnyPASS”app.
• Only the device with the mobile phone number registered in the “Mobile Phone Number (AnyPASS Issuance)”field of the customer information at the time of application will be able to receive the tickets. (Ticket information is linked to the mobile phone number at the time of purchase.)
  Tickets cannot be received on a device with a different mobile phone number, so please do not change or cancel your mobile phone number until the day of the performance. Changing the device with the same phone number is acceptable.
• We will inform you about the E-ticket issue date, seat numbers, and other details as soon as they are determined on the official website.
• The E tickets for this event cannot be distributed to accompanying individuals. For those who have purchased multiple tickets, please ensure that all individuals are present before entering. If only a portion of your tickets is used for admission, please be aware that the remaining tickets will become invalid.
• When applying, please ensure that the purchaser has a smartphone with a compatible OS and that SMS authentication is available.
• Printouts or screenshots of the tickets will not be accepted for entry.
• The representative of the ticket purchaser must register AnyPASS and receive the ticket before coming to the event.
• If you purchase tickets for the same date and time multiple times with the same phone number, each set of tickets will remain as individual tickets for the respective purchaser.
  The tickets that remain with the purchaser can only be used by the purchaser. Please note that they cannot be used or accessed by others.
• AnyPASS language display can be switched between Japanese and English.

Please note that those who do not meet the above requirements will not be able to enter. Please understand this in advance.

Please download the smartphone-exclusive app “AnyPASS”from the following links:
【For iPhone users】 App Store
https://apps.apple.com/jp/app/id1509651539
【For Android users】 Google Play
https://play.google.com/store/apps/details?id=com.anypass.android

■Supported Operating Systems■
iPhone: iOS 14 or later
Android: Android 9.0 or later (excluding some models)

For more information and instructions on how to use AnyPASS, please visit the official AnyPASS website at “https://anypass.jp/” and the official AnyPASS videos on YouTube at“https://www.youtube.com/@anypass5611”.

■Policy Against Illegal Ticket Resale■
The resale of tickets purchased through this ticket office to third parties, regardless of the reason, is strictly prohibited. Furthermore, providing tickets to third parties for the purpose of resale is also prohibited.
Selling tickets at unreasonable prices around the venue on the day of the performance or selling tickets to the general public through the internet or other means, regardless of the transaction amount or reason, will be considered as ticket resale.
Therefore, please note that entry will be denied for tickets purchased from sources other than the official ticket sales agency sites listed on the official website and other authorized platforms.
Please be aware that no refunds will be provided for the ticket price or any associated costs in such cases.
Your ticket(s) will IMMEDIATELY BECOME INVALID if resold OR OFFERED FOR SALE. Tickets sold via third parties and other unauthorized outlets, including online auction sites, are not valid for admission. The resale of a ticket renders it invalid and may lead to refusal of entry.

■Official Ticket Resale■